Contact Us
We're Here to Help
Our team is available to assist you with any inquiries about our domain services. In accordance with our commitment to quality service, we aim to acknowledge all communications within 5 working days.
Contact Information
General Inquiries
Technical Support
Abuse Reporting
For reporting abuse, trademark violations, or other domain-related concerns:
Email: abuse@backorderpro.com
Response time: Within 5 working days
Office Address
BackorderPro1 The Maltings
Auchtertool
Kirkcaldy, KY2 5XU
United Kingdom
Service Commitments
- General inquiries: Response within 2 working days
- Technical support tickets: Initial response within 24 hours
- Abuse reports: Acknowledgment within 5 working days
- Complex issues: Resolution plan provided within 5 working days
Need to Make a Complaint?
If you're not satisfied with our service, you can:
- General inquiries: Response within 2 working days
- Technical support tickets: Initial response within 24 hours
- Abuse reports: Acknowledgment within 5 working days
- Complex issues: Resolution plan provided within 5 working days
We handle all complaints according to our formal complaints procedure, which you can view here. If you're unsatisfied with how we've handled your complaint, you have the right to escalate it to Nominet, the .UK domain registry.